Refund policy

# Return & Refund Policy

**Effective Date:** January 1, 2026

Thank you for choosing **WebCraft**. Because we offer customized digital services, custom web design, and bespoke development, our return and refund policy is structured as follows:

### 1. Digital Services Nature
Due to the custom nature of our labor-intensive web design and coding services, we cannot offer full returns or refunds once custom design or development work has formally begun.

### 2. Cancellation Prior to Project Kickoff
- If you request project cancellation **before** our discovery session or within **24 hours** of purchase (provided no development or custom wireframes have commenced), you are eligible for a **100% full refund**, minus any third-party payment processing fees.

### 3. Milestone Revisions & Satisfaction Guarantee
We are committed to delivering exceptional quality. If you are not satisfied with the initial design concept:
- You are entitled to the revision rounds included in your plan.
- If we are unable to align with your project requirements during the initial wireframe stage, a partial refund (up to 50% of the project total) may be issued at our sole discretion, reflecting the labor and time invested to date.
- Once a design has been approved and coding/development has commenced, no refunds will be granted.

### 4. Post-Launch & Support
Once the final website files or store ownership are transferred and launched live on your domain:
- **All sales are final.**
- Any bugs, technical issues, or minor adjustments will be addressed promptly under the included maintenance period (3 to 12 months, depending on your plan).

### 5. Requesting a Refund or Assistance
To submit a cancellation or dispute request, please contact our support team with your order number and invoice details:
- **Email:** billing@webcraft.com
- **Response Time:** We review and respond to all billing inquiries within 1 to 2 business days.